All in-stock orders are processed and shipped within 2-3 business days. If the item you have selected, suddenly becomes out of stock, you will be notified within 8 business hours. If the item is not in stock or special order, we will send you an email, notifying you of when your item is expected to ship. We ship all jewelry orders by FedEx Standard Overnight and signature WILL be required with a Valid ID. Valid ID’s are official State or Federal photo IDs such as a current driver’s license or Passport. If you would like to have your orders shipped overnight, next day by 8:30 am or 10:30 am, then please call 212 566-8977 and one of our sales associates will quote you the extra fee and confirm the shipping time and date for you.
Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Marisa Perry, Inc. does not ship orders to post office boxes. Marisa Perry, Inc. is, however, able to accept post office box addresses for your billing needs.
Orders shipped Monday through Thursday will be shipped to be delivered on the following day, and items shipped Friday will be delivered on Monday. Sunday and holiday delivery is not available.
Articles are accepted for credit or exchange in the U.S. (if returned in the same condition as they were when they were shipped), within 15 days of purchase and accompanied by a sales receipt with the exception of custom orders, which are final sale. Items which are custom ordered, sized, engraved or altered in any way are not returnable for credit or exchange. Returns may be sent to Marisa Perry, 154 Prince St., New York, NY 10012, attn: Customer Service, or you may bring in your item(s) to the shop and a refund will be made to the purchaser upon request if payment has been received and the merchandise has not been altered. If you have any questions, please contact Customer Service at 212 566-8977. Our sales team is available 12:00PM-7:00PM EST Monday-Saturday, 12:00PM-6:00PM EST Sunday to answer any questions you may have.